Shipping information

Order processing

Once an order is confirmed, the seller begins processing based on product availability and payment status. In-stock items usually move into packing within one to two business days, while preorder, made-to-order, or imported items may show a longer handling window on the product page.

Processing can pause if delivery details are incomplete, payment verification is pending, or stock needs to be confirmed. When that happens, Stringoutfit or the seller may contact you using the phone number or email attached to the order.

Estimated delivery timelines

Delivery estimates begin after dispatch, not after checkout. Metro shipments typically arrive within one to three business days, regional deliveries usually arrive within two to five business days, and remote zones can take longer depending on courier routes and local conditions.

These delivery windows are estimates rather than guarantees. Public holidays, severe weather, transport disruption, route restrictions, and unusual order volume can extend delivery times.

• Dhaka and major city zones usually arrive within one to three business days after dispatch.
• District and regional deliveries usually arrive within two to five business days after dispatch.
• Remote or limited-service locations may require seven to ten business days after dispatch.

Shipping charges and split shipments

Shipping charges, if any, are shown during checkout before payment is completed. Charges may vary by seller, product size, weight, destination, promotional offers, and whether the order qualifies for reduced or free shipping.

Orders containing products from different sellers may arrive in separate packages and on different timelines. Split shipments do not necessarily mean a delivery problem; they reflect how individual sellers and couriers fulfill the order.

Failed delivery attempts and address issues

Couriers may contact the recipient before delivery when an order requires location confirmation, gate access, or delivery timing coordination. If the courier cannot complete delivery because the address is unreachable, the recipient is unavailable, or the phone number does not connect, another attempt may be scheduled where supported.

If repeated delivery attempts fail, the parcel may be returned to the seller or marked for further support review. Additional delivery charges can apply when a parcel must be resent because of incorrect or incomplete address information.

Delays, lost parcels, and damaged packages

If a shipment appears stuck in transit, arrives with visible damage, or is marked delivered before it reaches you, report the issue as soon as possible. Stringoutfit will review courier scans, seller dispatch records, and support evidence to determine the next step.

Depending on the case, the resolution may include a replacement, a refund review, or a courier escalation. Customers should keep the original packaging when reporting damage or missing contents so the claim can be assessed properly.